FAQs

General

What does “upcycle” mean?

According to Oxford, to ​upcycle something means to treat an item that has already been used in such a way that you make something of greater quality or value than the original item.

Do all products come with a free customisable calligraphy message?

Yes they do. You will be able to customise your message.

How do I make payment?

You can make payment right after we have confirmed our order with you. Payment details will be shared upon order confirmation. For now, we accept payment via PayNow, PayLah and Google Pay while we work on adding more payment modes.

 

For Fresh Flower Arrangements

Will the fresh floral arrangements always be exactly how they look in the pictures?

Flowers are seasonal and more than 90% of our local floral supplies are imported. We always restock our flower supply with the freshest flowers available. If a particular flower is not available, we will replace it with one of equal or greater value, and of similar colours as much as possible.

How many days in advance do I need to place a fresh flowers arrangement order? 

We will need at least 7 days in advance to plan the flowers needed for your design and confirm your order. This will help to prevent flower wastage as much as possible.

Do you deliver 7 days a week?

Yes we do.

What time will deliveries be done?

Our deliveries are done from 10am-6pm. However, if there is a delay in delivery due to unforeseen traffic circumstances, we will inform you.

What are your delivery charges?

Our delivery charges are included in all the prices listed. However, if you would like to save on delivery costs and arrange a pick up from us at S678946 instead, contact us FacebookInstagram or hello@theconsciousflorist.com

Do you do delivery to Sentosa, CBD, Tuas and Airport?

Yes we do deliveries to these areas.

What if the recipient is not in to receive their flowers? 

The flowers must be delivered as they are perishable, and they will be delivered based on the time slot selected by our customer. If the recipient is not in to receive their flowers, the courier will attempt to contact the recipient with the contact number provided. If there is no response, the courier will use their best judgement as to where to leave the flowers. The courier will take a photo and send the recipient to prove that the flowers have been delivered.

Do you do re-deliveries?

Flowers are perishable hence we do not offer re-delivery. It is the customer’s responsibility to ensure that the delivery address provided to receive the flowers is accurate.

Do our delivery charges go directly to our couriers? 

Yes, 100% of our delivery charges goes to our couriers who drive and cycle. If we do get a courier discount for multiple deliveries made in a day, we will donate any extra funds to Care Channels, a non-profit organisation that also incorporates sustainable practices while working among the poor and marginalised in Asia. 

What if the delivery arrives later than the expected timing?

We're sorry if that happens. It is likely to happen only when there are unforeseen circumstances or rainy weather that affects traffic conditions (e.g. fallen tree on highway, heavy rain, car accidents). In the event if your recipient is unable to wait further than the expected delivery time to receive the flowers, please contact us. 

 

For Floating Florals

 

Will the Floating Florals always be exactly how they look in the pictures?

Please allow 10% difference compared to how they look in pictures as each Floating Floral is different with varying customisable messages. Flowers are seasonal and more than 90% of our local floral supplies are imported. If a particular flower is not available, we will replace it with a flower of similar colour as much as possible.

How many days in advance do I need to place a Floating Florals order? 

We will need at least 5 days in advance to check if there is available flower stock and to confirm your order.

 

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Have further questions? Contact us via Facebook, Instagram or hello@theconsciousflorist.com and we'll be happy to answer your questions.